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CUSTOMER CARE AGREEMENT (CCA) CONFIGURATOR

Designed to give you a package of services tailored to your specific needs.

5D Customer Support from Peter Brotherhood

<img class='wp-image-280 avia-img-lazy-loading-not-280 avia_image' src="https://i1.wp.com/www.peterbrotherhood.com/wp-content/uploads/2016/05/5D-model-1132x1000.png?fit=300%2C292&ssl=1" alt='5D Customer Support from Peter Brotherhood' title='5D model' height="292" width="300" itemprop="thumbnailUrl" srcset="https://i1.wp.com/www.peterbrotherhood.com/wp-content/uploads/2016/05/5D-model-1132x1000.png?w=1162&ssl=1 1162w, https://i1.wp.com/www.peterbrotherhood.com/wp-content/uploads/2016/05/5D-model-1132x1000.png?resize=300%2C292&ssl=1 300w, https://i1.wp.com/www.peterbrotherhood.com/wp-content/uploads/2016/05/5D-model-1132x1000.png?resize=768%2C747&ssl=1 768w, https://i1.wp.com/www.peterbrotherhood.com/wp-content/uploads/2016/05/5D-model-1132x1000.png?resize=1030%2C1002&ssl=1 1030w, https://i1.wp.com/www.peterbrotherhood.com/wp-content/uploads/2016/05/5D-model-1132x1000.png?resize=36%2C36&ssl=1 36w, https://i1.wp.com/www.peterbrotherhood.com/wp-content/uploads/2016/05/5D-model-1132x1000.png?resize=705%2C686&ssl=1 705w, https://i1.wp.com/www.peterbrotherhood.com/wp-content/uploads/2016/05/5D-model-1132x1000.png?resize=450%2C438&ssl=1 450w" sizes="(max-width: 300px) 100vw, 300px" />

We understand that one size does not fit all. That is why our Customer Care Agreements (CCA) can be individually designed to pull together combinations of our range of service products from our 5D Support Model. This way, we are able to give you the most suitable package for your specific needs.

Peter Brotherhood takes great pride in how we support our clients. We are dedicated to ensuring the maximum possible reliability and availability of all OEM and non OEM rotating equipment.

Bespoke CCA package

In the same way as your original equipment design was tailored to the application required, ongoing care can be customised to suit specific needs. All customers taking a CCA receive discounted rates on any additional services they purchase during the term of the agreement. The level of discount increases based upon the service products selected and will be advised in our proposal to you.

To configure your CCA package please fill in the form. We will respond with a full quotation tailored to your requirements.

Name*
First Last
Email*
Job title
Company name*
Telephone
Type of equipment*
Equipment manufacturer*
Equipment serial number
Technical Support Services
- Priority Technical Support
- Monthly Equipment Status Reporting
- Remote Condition Monitoring
- Planned maintenance
- Equipment Health Check
Priority Technical Support:
Guaranteed same day response.

Monthly Equipment Status Reporting:
Examining all critical machine operating parameters and recommendations on any actions.

Remote Condition Monitoring:
Real-time remote monitoring and trouble shooting.

Planned maintenance:
A tailored planned maintenance programme to support maximum machine availability.

Equipment Health Check:
A non-intrusive examination of equipment for preventative maintenance, inventory and upgrades.
Parts Supply & Management
- Inventory Inspection
- Inventory Management
- Kitting Services
- Parts Storage and Stock Holding
- Asset Management
Inventory inspection:
Annual inspection of your spare parts.

Inventory management:
Monitor stock levels of customer held spares on an ongoing basis.

Kitting:
Manage the availability, consumption and replenishment of spares during and after planned maintenance activity.

Parts Storage & Stock Holding:
At our facilities in the UK and South Africa we provide storage of spare parts in a controlled, safe and secure environment.

Asset management:
Management of your critical strategic spare parts as Opex vs Capex.
Customer Training
- New starter
- Existing operator refresher
New Starter Training:
Standard or tailored training for Peter Brotherhood supplied equipment.

Existing Operator Refresher Training:
Refresher training on the correct operation and maintenance of the equipment.
Any other information

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A TRADITION OF EXCELLENCE

Peter Brotherhood conform to the stringent quality assurance standard ISO 9001:2015 and the environmental management standard ISO 14001:2015 as well as the Occupational Health and Safety Management System ISO 45001:2018

Our Accreditation & Certifications is available to view and download here.

PRIVACY POLICY

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Modern Slavery Statement

Business Challenge?

We design, manufacture, install, commission and support Steam Turbines, Reciprocating Gas Compressors and CHP solutions. Our global through-life support services provide peace-of-mind to our customers, ensuring reliability and availability of all our machines.

85 Papyrus Road, Peterborough, PE4 5HG, England

Tel: 01733 292200 E-mail: UKHTO-UKInfo@howden.com

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